Streamlining Catering Operations with a Centralized Order Management Platform
Results at a Glance:
Centralized order handling across all workflows
Real-time visibility into order status
Reduced manual coordination between teams
Improved operational efficiency during peak demand
Scalable system supporting business growth
We have increased our turnover by over 3 times since we started using Order Arena. An increase we would never have been able to control without it.
Magnus Nilsen
Chef / General Manager at RÅ Catering & Event AS
Client
RA Catering — a Norwegian catering company delivering food services for events, businesses, and private customers.
Their operations involve managing large volumes of orders, coordinating logistics, and ensuring timely delivery — all while maintaining high service quality.
Services
Custom Software Development
Mobile App Development
UI/UX Design & Prototyping
Tech Stack
Angular
Golang
GraphQL
Kubernetes
Invoicing APIs
Challenges
Catering operations require precise coordination across orders, deliveries, and internal workflows — especially at scale.
RA Catering faced several challenges:
Managing high volumes of orders across multiple channels
Limited visibility into order status and workflow progress
Manual coordination between teams (kitchen, logistics, admin)
Increased risk of errors during peak demand
Lack of a centralized system to support operational efficiency
To scale operations and maintain service quality, RA Catering needed a centralized platform to streamline order management and coordination.
The challenge was not just to manage orders — but to create operational clarity across fast-moving, high-pressure workflows. Prosit delivered a platform that brings structure, visibility, and control to catering operations.
Solutions
RA Catering developed a centralized order management platform designed to handle complex catering workflows and improve operational efficiency.
Prosit AS supported the design and development of this solution across the full lifecycle:
Rethinking Catering Workflows
Reframed order management around the realities of catering operations — designing a system that supports time-sensitive orders, batch preparation, and coordinated delivery flows.
Understanding Real Kitchen & Logistics Dynamics
Mapped how kitchen staff, logistics teams, and administrators interact with orders in real time — identifying bottlenecks during peak hours and critical handoff points.
Designing for Speed Under Pressure
Created interfaces optimized for fast decision-making, allowing teams to quickly access, update, and act on order information in high-pressure environments.
Connecting Preparation with Delivery
Aligned kitchen workflows, packing, and delivery into a single synchronized process — reducing friction across the entire order lifecycle.
Building for Operational Scale
Developed a robust platform tailored to real-world demands, including:
real-time updates across teams
centralized order visibility
seamless coordination between preparation and delivery
scalable architecture for peak demand
Bridging Operations and Technology
Ensured the platform reflects how teams actually work — translating operational complexity into a system that is both practical and scalable.
Results
Centralized order management and improved workflow visibility — enabling faster processing, fewer errors, and more efficient coordination across catering operations.
